Returns & refunds
This policy applies to products purchased from the Harold Holt Disappearance Reenactment Society Pty Ltd (“HHDRS”, “we”, “us” or “our”) that are fulfilled through Printful.
Currently, this includes everything in our shop except the Atomic Bradman 4000, which will be manufactured at HHDRS headquarters. The Printful-specific arrangements below do not apply to that product. Australian consumer rights continue to apply to all eligible purchases.
1. Your Australian consumer rights
Our products come with consumer guarantees under the Australian Consumer Law that cannot be excluded by this policy.
If a product has a major problem, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.
For a minor problem, we will provide an appropriate remedy within a reasonable time. Further rights may arise if the problem cannot be resolved within a reasonable time.
Your rights are not limited by Printful’s policies, its approval of a claim, or the reporting periods outlined below.
2. Change of mind, size and colour selection
Our Printful products are made to order. We do not offer change-of-mind returns or exchanges, including where you selected the wrong size or colour but received the product you ordered.
Please check the product description, size information, colour and delivery details carefully before ordering.
This does not affect your rights if we supply the wrong item, the product does not match its description, or another consumer guarantee is not met.
3. Damaged, faulty or misprinted products
If your order arrives damaged, defective, misprinted or contains an incorrect item, please contact us at gretchen@hhdrs.org as soon as possible.
Printful offers a free replacement or refund for qualifying problems reported within 30 days of delivery. Prompt reporting helps us arrange this with Printful.
The 30-day period relates to Printful’s supplier claim process. It does not limit your rights under Australian Consumer Law. Please still contact us about a problem discovered after that period.
4. How to report a problem
Email gretchen@hhdrs.org with:
Your order number or other proof of purchase
The name of the affected product
A description of the problem
Clear photographs showing the problem, where possible
A photograph of the packaging if it arrived damaged
If several products with the same design are affected, please also include a photograph showing them together, where possible.
If you cannot provide photographs, contact us so we can discuss another way to assess the problem.
HHDRS will handle your enquiry and any necessary communication with Printful. You do not need to contact Printful yourself.
5. Missing orders and delivery problems
If your order has not arrived by its estimated delivery date, please check the tracking information, confirm the delivery address and check whether the parcel is awaiting collection.
If you still cannot locate it, email gretchen@hhdrs.org promptly.
Printful requires lost-package claims to be reported within 30 days of the estimated delivery date. This supplier deadline does not limit your Australian consumer rights.
If you supplied an incorrect address or a parcel was unclaimed, additional shipping charges may apply to a requested reshipment. We will explain any proposed charges before proceeding. You will not be charged for a remedy that we are required to provide at no cost under Australian Consumer Law.
6. Returning an item
Please contact us before sending anything back so we can provide the correct instructions.
Printful generally does not require damaged, defective or misprinted products to be returned when a claim can be assessed from photographs. Please keep the item until we confirm what is required.
If a return is necessary, we will explain the arrangements. Where a product is confirmed faulty, we will cover or reimburse reasonable return postage costs. Please retain any postage receipts.
Original packaging is not required to exercise your Australian consumer rights.
7. Refunds and replacements
We will assess the problem and explain the available remedy, taking account of your Australian consumer rights.
Where a refund is due, we will refund the applicable amount to your original payment method unless you agree to another method. You will not be required to accept store credit instead of a refund to which you are entitled.
Replacement production and delivery times may vary. We will provide the available timing information when arranging your replacement.
8. Contact us
For returns, refunds or problems with an order, please contact:
Harold Holt Disappearance Reenactment Society Pty Ltd
ACN 701 327 264
ABN 79 701 327 264
Email: gretchen@hhdrs.org
Last updated: 16 October 2026